Exin Certification ITIL-F Practice Tests

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The design of IT services requires the effective and efficient use of "the four Ps".What are these four Ps?
A.People, process, partners, performance
B.Performance, process, products, plans
C.People, process, products, partners
D.People, products, plans, partners
Answer: C
Which of the following BEST describes service strategies value to the business?
A.Allows higher volumes of successful change
B.Reduction in unplanned costs through optimized handling of service outages
C.Reduction in the duration and frequency of service outages
D.Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
Answer: D


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